FAQ

How do I order wholesale?

Please send an email to bugandbususa@gmail.com to discuss options.

Do you ship outside the US?

Yes, we ship worldwide.

Damage during installation?

We are not responsible for installations that are improperly done. If you encounter a problem with a part during installation, please email or call a representative. We will be glad to offer any installation tips we may have to help you. Products that are damaged during installation are not returnable.

Damage Goods?

Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility for filing a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number. If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact us within 24 hours of receipt of goods.